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What Do Your Residents Think About Your City's Brand And Why Keyword Searches Can't Help You Answer That Question

Introduction
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What’s the Best Approach to Managing E-Scooters in a City?

E-Scooters have taken over the streets in cities across the world and the US has been the epicenter of the e-scooter phenomenon where companies like Bird and Lime took disruptive measures to introduce their new services to the market. The...
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How to Provide Value For Residents?

The above is a question that comes to mind for many cities and city managers. The City of Fife, Washington, decided to tackle this question head-on. Fife is a city with a young, family-oriented population of 10,000 residents, many of whom commute...
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How to Transform Resident Feedback from Negative to Positive in Your City Using Technology

Cities are made by people and run by people. And because of that, not everything will run smoothly or according to plan. Often, it seems that the negative feedback from one standout incident or against one policy or project drowns out the rest of...
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Cities Are Missing out on 87% of Their Citizen’s Feedback on Social Media, and Here’s Why

While many cities are starting to collect feedback from their citizens through social media, they are still relying predominantly on official sources like city-managed pages and groups. However, Artificial Intelligence (AI)- based analysis of both...
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